Skyvision Satellite Equipment
Home Shop Free Catalog Review Order Contact Us Tech Support Search
4dtv

Troubleshooting

IMPORTANT: Regarding Model 920 receivers, unplugging the receiver may cause memory loss and even Unit ID number loss if the receiver battery is too old.

Skyvision’s Commitment to C-Band

 

Skyvision, Inc. has been in business for more than 30 years and we are committed to providing quality satellite service to our customers.

With that in mind, we are continually updating and revising instructions that will allow current owners of 4DTV receivers to use their equipment well into the future. Since our inception it has been our belief that “you can do it” yourself and we want to help you do just that!

On this website, you will find numerous conversion instructions based on specific criteria. Have you done a Master Reset? Do you have W5? Regardless of your situation, we are confident that we can help you through the conversion and put you back on the road to quality TV.

Please look through our conversion procedures to find the one that meets your needs. If you have any questions, please contact our Technical Hotline at 1-800-500-9279. Due to time constraints and resources, an hourly fee of $49.95 may be charged to walk you through a set of procedures.


What set of conversion instructions is right for you?

To complete the conversion of your DSR 922 or DSR 920 as simply as possible, it is necessary to know where you are at and find the correct starting point. Please answer the questions below:

1) Have you done a Master Reset at any time since December 31, 2010?
Choose CONVERSION STARTING FROM G4 (G6)
If you have done a Master Reset and are already at W5 (105 West):
Choose CONVERSION FOR DSR 920 & 922
2) Check the Program Satellites Menu. (To get to this menu, use your remote control and choose Options 6, 4, 4.) Do you have GB and W5 in this menu? Are both of these blue tiles marked with a ? ? If so:
Choose GB MAIN – ALTERNATE CONVERSION INSTRUCTIONS
If you have GB ? in your Program Satellites Menu, but not W5:
Choose GB – LOCATING W5
3) If you are unsure of where you are at and have no satellites marked in the Program
Satellites Menu, choose FINDING SATELLITES.

 

CONVERSION – STARTING FROM G4

 

Use these instructions if:
You have already done a Master Reset.

Please note that depending on the model and age of your receiver, you will find either G6 or G4 in the Program Satellites List. Either will work for this conversion.

All functions described here will be done using your remote control.

 
1) Verify that you are getting a picture on G6 or G4 Channel 16. (Shepherd’s Chapel Network).
2) Press OPTIONS 6-4-3-3 and select the G0 satellite from the program satellites list, then choose ENTER. (Please keep in mind that you are not moving to the 'G0' satellite, rather we are just using this for a template.)
3) Use your remote control to go to Channel 13.
4) Confirming you are on Line 1 (Dish Position Number-showing in between the arrows), move the dish about 40 to 60 numbers to the right (West) from the G4 satellite. Observe the QUALITY meter at bottom of the screen. Once it registers a reading, fine tune LINE 1 (Dish Position Number) and LINE 2 (Skew) by moving back and forth with the left and right arrows of your remote keypad until you get the highest quality reading possible.
5) Once you have the best quality reading, press GO BACK to save your settings and choose ENTER to SAVE G9 when prompted. EXIT out of all menus.
6) Choose OPTIONS 6-7-7-8-1. This will take you to Manually Tune Frequency. The frequency will already be highlighted.
7) Type in 1, 4, 3, 0, 0, 0, 0. The frequency should now read: 1430.000.
8) Use the arrow key and highlight TUNE. Choose ENTER. It will say 'Tuning'. Within 1-5 minutes it will go back to Tune. At this point, the quality number should be in the 70-90 range. On this screen also note the field that reads CHANNELS. Regardless of what number is showing in this field, it should increase once you have the highest quality setting.

8A. My channel reading did not increase? and/or My screen still
shows “tuning”?
If your channel reading does not increase and/or the Manually Tune Frequency still shows “tuning” after 5 minutes or more, you do not have a sufficient quality reading to complete this conversion. Go back to Step 2 and repeat the steps to get the highest possible quality.

9) Once your CHANNEL count has increased, press OPTIONS 6-4-4 and locate the X4 satellite name.
10) Highlight X4, press ENTER, GO BACK and ENTER to save the satellite. EXIT out of all menus. Choose OPTIONS 6-4-3-3 then choose ENTER on the X4 satellite and confirm reception of DMX Audio channels 936 & 937. If you can confirm audio, then choose GO BACK to save.
11) Press OPTIONS 6-7-7-8-0 to perform an AUTHORIZATION RESET. (For this step, please disregard what is on the TV screen. You are going into a hidden diagnostic menu.)
12) Choose OPTIONS 6-4-4. Choose the X4 satellite from the Program Satellites list. Go to Channel 216. Confirm that you have a green DC light on the front of the receiver.
13) While on X4 Channel 216, press OPTIONS 6-5 on your remote and write down your receiver number (000-xxxxx-xxxxx-xxx) from LINE 2.
14) Contact the Programming Center at 1-800-500-9268 for a RE-HIT or to place your programming order. (Please note that the TRIP Counter will move once the signal is sent to your receiver.) Once you have the Programming Guide and Subscription Channels, you can also access other satellites.
15) Choose OPTIONS 6-4-3 and set both the EAST and WEST limits as desired.
16) Choose OPTIONS 6-4-4 to select default satellites from the receiver memory. Highlight the desired satellite. Press ENTER, GO BACK and ENTER to store.

 

GB MAIN – ALTERNATE CONVERSION INSTRUCTIONS

 

Use these instructions if:
You have not done a Master Reset since December 31, 2010.
You have GB ? and W5 ? in the Program Satellites Menu

Please note that all functions will be done using your remote control.

1. Please verify that you have a DC light on the front of your receiver at W5 Channel 603.

2. With your remote, go to Program Satellites by choosing Options 6, 4, 4. We want to highlight ALL satellites one at a time and choose Remove Settings.

3. Once completed, highlight 'GB', then hit enter. With the channel button on your remote control, move to channel 24.

4. What is your quality at this location? Do you have a DC light on the front panel of your receiver?
If your quality is less than 50 or you do not have a DC light, proceed to Step 4A below.

If your quality is 50 and above and you have a DC light, choose the 'Go Back' button to save and Enter on 'Save GB'. Now exit all menus and proceed to Step 5 below.

4A. No DC Light or Quality Less Than 50: 
Choose Options, then type in 6, 7, 7, 8, 1. This will take you to 'Manually Tune Frequency'. The frequency will already be highlighted.
Type in 1, 4, 3, 0, 0, 0, 0. The frequency should now read: 1430.000.
Use the arrow key and highlight 'Tune'. Hit Enter on Tune. It will say 'Tuning'. Within 1-5 minutes it will go back to 'Tune'. At this point, the quality number should be in the 70-90 range.
You may now proceed to Step 5.

5. Let sit on GB Channel 24 for at least 10 minutes. 

6. Open Program Satellites again by using your remote and choosing Option 6, 4, 4. You should now have X4 right next to W5. Highlight X4 and choose Enter. At the top of the menu it should say X4 C Band 201. Once again, note the quality number on the bottom right of the screen. This should be above 50 for consistent signal. Choose Go Back to save. Enter on Save X4.

7. Choose Options button. (For the next step, please disregard what is on the screen. You are going into a hidden diagnostic menu.) With your remote, quickly type in 6, 7, 7, 8, and then hold down the '0' button for at least 5 to 10 seconds.

8. Now choose Options again and type in 6, 5. System Status should come up. Call 1-800-500-9268 to get your receiver authorized and order your programming!

 

 
GB MAIN – LOCATING W5

 

Use these instructions if:
You have not done a Master Reset since December 31, 2010.
You have GB ? in the Program Satellites Menu

Locating W5:

Please note that all functions will be done using your remote control.

1) With your remote control, press OPTIONS 6-4-4 and highlight the G4 satellite. Press ENTER.
2) Use your channel button and go to channel 16. Move the highlighter up to LINE 1 (Dish Position Number-showing in between the arrows). Use the left arrow button to move the dish to the east very gradually until you have a nice clear picture. This should be the Shepherd’s Chapel Network, G4, Channel 16.
3) Once you have a clear picture, select Go Back, then Enter to save your location.
4) Using your remote, choose OPTIONS 6-4-4 and select W5 satellite from the Program Satellites List.
5) Press Enter, Using your remote, go to Channel 603.
6) Confirming you are on Line 1 (Dish Position Number), move the dish about 40 to 60 numbers to the right (West) from the G4 satellite. Observe the QUALITY meter at bottom of the screen. Once it registers a reading, fine tune LINE 1 (Dish Position Number) and LINE 2 (Skew) by moving back and forth with the left and right arrows of your remote keypad until you get the highest quality reading possible.

Congratulations! You now have W5 at 105 West programmed. This will be your starting point for the conversion:

 
1) With your remote, go to Program Satellites by choosing Options 6, 4, 4. We want to highlight ALL satellites one at a time and choose Remove Settings.

2) Once completed, highlight 'GB', then hit enter. With the channel button on your remote control, move to channel 24.

 


3) What is your quality at this location? Do you have a DC light on the front panel of your receiver?
If your quality is less than 50 or you do not have a DC light, proceed to Step 3A below.

If your quality is 50 and above and you have a DC light, choose the 'Go Back' button to save and Enter on 'Save GB'. Now exit all menus and proceed to Step 4 below.

3A. No DC Light or Quality Less Than 50: 
Choose Options, then type in 6, 7, 7, 8, 1. This will take you to 'Manually Tune Frequency'. The frequency will already be highlighted.
Type in 1, 4, 3, 0, 0, 0, 0. The frequency should now read: 1430.000.
Use the arrow key and highlight 'Tune'. Hit Enter on Tune. It will say 'Tuning'. Within 1-5 minutes it will go back to 'Tune'. At this point, the quality number should be in the 70-90 range.
You may now proceed to Step 4.

4) Let sit on GB Channel 24 for at least 10 minutes. 

5) Open Program Satellites again by using your remote and choosing Option 6, 4, 4. You should now have X4 right next to W5. Highlight X4 and choose Enter. At the top of the menu it should say X4 C Band 201. Once again, note the quality number on the bottom right of the screen. This should be above 50 for consistent signal. Choose Go Back to save. Enter on Save X4.

6) Choose Options button. (For the next step, please disregard what is on the screen. You are going into a hidden diagnostic menu.) With your remote, quickly type in 6, 7, 7, 8, and then hold down the '0' button for at least 5 to 10 seconds.

7) Now choose Options again and type in 6, 5. System Status should come up. Call 1-800-500-9268 to get your receiver authorized and order your programming!



Return to the previous page

Home | Catalog Registry | Review Order | Search Store | Contact Us | Customer Service | About Us | Privacy Assurance

 
All Web Site Contents Copyright Skyvision, Inc.